Refund Policy

This policy explains how refunds work for Reverie Pitch Pro subscriptions. It does not limit any mandatory consumer rights that apply in your country.

1. 14-Day Refund Window

If you request a refund within 14 days of your initial Pro purchase or your most recent renewal, you may request a full refund of the amount charged for that billing period. Email support@reverieaudio.com from the email address on your account, and we will process the eligible refund through Paddle.

2. Refunds After 14 Days

After the 14-day window, we may issue a pro-rated or goodwill refund for legitimate issues such as extended unavailability of the Service or a billing error. These refunds are reviewed case by case.

3. How Cancellation Works

Cancelling your subscription is separate from requesting a refund:

• Cancel anytime from your Account page (or by emailing us). After cancellation, your access continues through the end of the period you've already paid for, then reverts to the Free tier. No further charges.
• Refund is requested separately. By default we don't auto-refund the unused portion of a cancelled subscription - see Section 1 (within 14 days) and Section 2 (after that, reviewed case by case).

4. Statutory Rights

This policy is in addition to, and does not replace, any statutory consumer rights you have under applicable law, including:

• EU consumers - the 14-day right of withdrawal under the Consumer Rights Directive, where applicable.
• Israeli consumers - rights of cancellation under the Israeli Consumer Protection Law 1981.
• Other applicable consumer protection laws in your country of residence.

If your statutory rights give you a longer or more generous refund window than this policy, those rights apply.

5. Non-Refundable Situations

We will not refund:

• Subscription periods used beyond the 14-day refund window, subject to Section 2 and Section 4.
• Accounts terminated for breach of our Terms of Service (e.g. credential sharing, scraping, abuse).
• Charges by a third party (e.g. your bank's foreign exchange fees) - those are between you and your bank.

6. How Refunds Are Processed

Refunds are processed through Paddle.com Market Limited, our Merchant of Record. The refund is returned to the original payment method. Processing typically takes 5-10 business days, depending on your bank or card issuer.

7. Contact

For refund requests or questions, email us at support@reverieaudio.com from the email on your account. Include your account email and a brief reason for the request - it helps us improve, even when we end up issuing the refund.